Ransomware Readiness Program for a Healthcare Provider
A multi-site healthcare provider with 3,000+ endpoints needed to improve their ransomware readiness after a peer organization suffered a significant incident. Mitigence delivered a ransomware readiness assessment, IR plan, playbooks, and tabletop exercise.
Challenge
The organization had no formal incident response plan. Clinical staff and IT teams had never exercised a response together. Backup recovery had never been tested. The endpoint estate had inconsistent EDR coverage and no centralized monitoring.
Approach
Mitigence assessed ransomware resilience across backup coverage, EDR deployment, network segmentation, and IR capability. We developed a tailored IR plan and playbooks for ransomware scenarios, ran a full-day tabletop exercise with IT, clinical, and executive stakeholders, and provided a remediation roadmap prioritizing the highest-impact gaps.
Timeline
8 weeks
Outcomes
- Full IR plan and playbooks delivered and reviewed by leadership
- Tabletop exercise completed with 14 stakeholders across IT, clinical, and executive functions
- Backup recovery testing completed — average RTO reduced from estimated 96 hours to 12 hours after remediation
- EDR coverage extended from 61% to 94% of managed endpoints
Continuous Improvement
The provider now runs an annual tabletop exercise with Mitigence and maintains a 90-day IR retainer for active incident support.